Shipping

YOUR ORDERS

Please ensure all information you provide is correct. Once an order has been received and accepted by Gemma Bishop London you will receive an email confirming your order. In the event that any problem should arise with your order we will contact you via email or telephone. Payment is to be made via our online secure server, which accept all major credit, debit cards, Apple Pay, Google Pay and PayPal.

Most of our products are made to order, so your order should be with you within 7-10 working days from confirmation of payment. If you are lucky and we have a product in stock we’ll get that sent straight away. All payments must be received and authorised before shipment.

UK LOCAL COLLECTION & DELIVERY

Location collection (from Dartford) - Free

Local delivery (5 miles from Dartford) - £5

UK post & packaging

UK delivery is calculated based on weight and size, therefore shipping costs may vary depending on your order. All UK orders will need to be signed for on arrival.

All UK deliveries are Second Class Signed For (Royal Mail)

Up to 2kg - £4.45

2kg to 20kg - £6.75

20kg to 30kg - £14

World post & packaging

Rest of The World International Track Signed For - £31.50

Europe - £15

UK LATE AND LOST DELIVERIES

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail. We cannot refund or replace lost items until 20 working days after the date of despatch – this is when the Royal Mail classes items as being lost.

In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail by filling in a signature request form track.royalmail.com/portal/rm/content2?catId=13900163&mediaId=15100173. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address. Gemma Bishop cannot be held responsible for goods that are lost or delayed in transit.

INTERNATIONAL LATE AND LOST DELIVERIES

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail. We cannot refund or replace lost items until 30 working days after the date of despatch for international items – this is when the Royal Mail classes items as being lost.

When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks. Items not received but tracked as being delivered – This frequently happens when items are delivered to places of work.